Shipping Policy


1. General Shipping Terms & Service Scope

This official Shipping Policy serves as the unified governing document for all order logistics and delivery services provided by our cross-border skincare retail platform. All customers who complete order placement, payment and transaction confirmation shall be deemed to have fully read, understood and unconditionally accepted all terms and regulations stipulated in this policy. The core purpose of formulating standardized shipping rules is to ensure transparent, stable, safe and efficient global logistics services for every consumer, eliminate hidden charges and ambiguous service standards, and create a reliable cross-border shopping environment for global skincare lovers.
Our platform specializes in the retail of high-quality sensitive skin care, barrier repair, body care and acne treatment products, covering diversified daily skin problem-solving skincare essentials. The shipping service scope covers mainstream consumption regions around the world, including North America, Europe, Oceania and Southeast Asian regions. We adhere to a consistent service standard for all global users, without regional discrimination, differentiated charging or service threshold restrictions. All logistics links from order confirmation, product packaging, warehouse shipment to cross-border transportation and final local distribution are implemented in strict accordance with international cross-border logistics industry norms and universal commodity transportation standards.
As a professional discounted skincare retail platform, we take the initiative to optimize user shopping experience through standardized logistics services. All shipping rules are publicly displayed and transparently implemented, ensuring that every customer can clearly understand order processing cycle, delivery duration, packaging standards and special situation handling mechanisms before placing an order. This policy applies to all formal transaction orders generated on the platform, including conventional retail orders, promotional discount orders and bundled set orders, and no special orders are excluded from the constraint of this policy terms.
We reserve the right to adjust individual service details of the shipping policy according to the changes of international logistics industry rules, cross-border transportation policies and market operation demands. All revised contents will be publicly released on the official platform page in a timely manner, and the updated policy will take effect immediately after publication. Continuous use of the platform’s shopping and logistics services by users means automatic recognition and acceptance of the latest policy terms.

2. Order Processing & Standard Shipment Cycle

The platform implements a unified standardized order processing mechanism for all paid orders. After the customer completes online payment and the system confirms the successful transaction, the background system will automatically collect order information, and the professional warehouse operation team will conduct manual review, inventory verification and product sorting work within the specified time limit. The standard order processing and pre-shipment cycle is 1 to 3 business days. This cycle covers all pre-shipment links including order information verification, product quality inspection, commodity sorting, professional anti-collision and leak-proof packaging, logistics information entry and warehouse outbound registration.
Business days refer to official working days excluding universal weekends, public holidays and industry-wide service suspension periods. During large-scale platform promotional activities, seasonal flash sales and peak shopping cycles, the instantaneous surge of order volume may lead to a small amount of delay in individual order processing progress. The delayed range is controlled within a reasonable cycle, and the platform will automatically adjust the warehouse operation efficiency to speed up order processing. Slight delays caused by peak order volume do not constitute service default, and the platform will not issue separate notification for individual delayed orders.
During the order processing period, users can check the real-time order status through the personal center order management interface, including pending processing, under inspection, packaging in progress, waiting for shipment and other statuses. Once the order completes warehouse outbound and official shipment, the system will automatically generate and update the global logistics tracking number, and users can track the whole process of package transportation, transshipment and customs clearance in real time through the official tracking channel.
The platform strictly controls the quality of pre-shipment inspection. All skincare products will undergo appearance inspection, specification verification and integrity checking before shipment to ensure that the outbound products are intact, unexpired, complete in specifications and consistent with the user’s order information. For liquid skincare products, exfoliating cotton pads and other special skincare commodities, targeted enhanced inspection and packaging procedures are adopted to avoid product damage, leakage and pollution during transportation.

3. Global Delivery Duration & Free Shipping Rules

The platform implements a full-site universal global free shipping policy, which is the core preferential service for all platform users. All skincare products sold on the platform enjoy free standard global shipping service, with no minimum order amount threshold, no commodity category restrictions, no regional additional surcharges and no hidden logistics handling fees. All users can enjoy zero-cost global logistics distribution services when purchasing any skincare essentials, which greatly reduces the comprehensive shopping cost of global consumers.
The standard global delivery cycle of all shipped packages is 6 to 12 business days. The specific arrival time is comprehensively affected by multiple objective factors, including international cross-border customs clearance efficiency, local terminal logistics distribution speed, regional transportation policy adjustment, seasonal weather changes and transshipment cycle of international logistics lines. Conventional regional orders can be completed and signed within 7 to 9 business days under normal logistics conditions, while remote regions, island areas and holiday peak logistics periods will follow the upper limit of the 12-business-day delivery cycle.
The free shipping service includes standard commodity safety packaging, whole-process logistics tracking, formal cross-border customs declaration assistance, international transshipment arrangement and local last-mile distribution services. Free shipping is limited to standard logistics services. Value-added services such as expedited shipment, designated time delivery, customized gift packaging and remote exclusive distribution are not included in the free service scope, and users who need upgraded services can apply independently and pay corresponding service fees.
The platform will dynamically optimize logistics line resources according to global logistics operation conditions to improve delivery efficiency and stability. For regional logistics suspension, customs policy adjustment and other uncontrollable objective situations, the platform will actively track the order logistics status, synchronize abnormal information in a timely manner, and provide professional after-sales logistics assistance to ensure the legitimate shopping rights and interests of users to the greatest extent.

4. Package Management & Special Situation Handling

All platform commodities adopt professional beauty-specific packaging solutions suitable for long-distance cross-border transportation. Solid hard cartons are used for outer packaging, matched with shockproof foam pads, waterproof sealing films and anti-collision corner protectors. Liquid skincare products are equipped with leak-proof gaskets and fixed limit structures, and fragile exfoliating pad products are packaged with independent sealing protection to effectively avoid product extrusion, leakage, damage and packaging rupture during multiple transshipment and long-distance transportation.
All outbound packages are affixed with standard international logistics declaration labels, commodity attribute labels and fragile reminder labels in accordance with cross-border transportation specifications, ensuring smooth customs clearance and standardized transportation. The platform is fully responsible for product damage, leakage and commodity loss caused by improper packaging and logistics transportation problems. For product damage caused by artificial extrusion, improper storage after signing and personal use errors, the platform will not bear corresponding liability.
Users can modify recipient information and delivery address for free during the order processing period before shipment to ensure accurate delivery of packages. Once the order is officially shipped and the logistics tracking number is generated, all recipient information and delivery address modification services will be suspended to prevent package loss, delivery deviation and logistics failure caused by information changes. Users must fill in accurate and effective delivery information when placing orders, and the platform will not be liable for delivery failure caused by false or incomplete information filled by users.
For packages that cannot be delivered normally due to incorrect address, long-term recipient absence, customs clearance rejection and regional logistics restrictions, the logistics system will automatically return the packages to the platform’s overseas warehouse. The platform will classify and process returned packages according to the cause of return, and provide free re-delivery services for abnormal returns caused by logistics and official policy reasons. For returns caused by personal user reasons, users need to bear corresponding secondary logistics costs if they need re-delivery. The platform will reasonably handle all special logistics situations to balance the rights and interests of both parties.